Monday, December 20, 2004

Microsofting, to Microsoft - a verb

Originally published 12/17/04

Using Microsoft applications on a computer running a Microsoft Operating System.

While the practice is well known, the name of the practice is still new to many people. I became aware of the need for this verb when I attempted to explain why many people cannot warm up to Linux. They do not use the computer, they are not computing. Rather, they are Microsofting.

Unless or until this realization is made, it is all but impossible to convince people to try anything else.

Common Microsofting examples...

"I don't do spreadsheets, I use Excel."

"I don't have an OS on my computer, I use Windows."

I rest my case.

The IT staff that leaves at 5pm

Originally published 12/17/04

URL: The IT staff that leaves at 5pm

I'm sorry, I haven't heard the important word, yet. And the word is? Expectation.

As an IT leader I believe there are really only two issues that need to be addressed in this scenario. Is the Mail Server down and who is going to fix it?

My expectation? 24x365^2

Ok, the 24x365 is rather self explanitory but for those unfamiliar let me elaborate. IT operations, big ones, small ones and even tiny ones must be operational 24 hours a day, 365 days a year. This is not optional. The system that is broken at 3:AM will be the same system that is broken at the start of business at 8:AM. When should it be fixed? When it is broken, not when it is "convenient"!

But what about that "^2"? What does that mean? My expectation is that any IT person worth their salt must be responsible for self improvement and personal development. In what other industry is technological evolution happening at the "speed of thought"? (Thanks Bill G.) In what other industry is "hurry-up-and-wait" any more prevalent? During the wait time my expectation is that IT personnel are growing. They are engaged in R&D, Information Gathering, Position Building/Clarification, Experimentation and Innovation.

IT personnel are expected to keep systems up 24x365 _AND_ they are resourced to keep up with IT(^2).

. . .