Watering My SMB Roots
09 September , 07:05 AM
It’s hard to believe that I’ve now been at Dell for almost 10 years. Where did the time go? I think back to my first year at Dell as a fledging server marketing manager, studying RAID groups, redundant-hot-swap whatever every night when I went home, so I wouldn’t get roasted by the hard-core technical sales reps (TSRs). Let’s be clear … they roasted me anyway, but at least it was on my terms. Anyone that knows me knows I thrive on sarcasm and strong personalities. Those guys shaped me into the storage person I am today.
I was part of the Small and Medium Business (SMB) group of Dell back in those days. I loved the emotion involved in that job … entrepreneurs growing their businesses, people in love with their job (not necessarily in love with IT) -- I could relate. After living in that universe for almost three years, it became my foundation. Our performance plans call it Customer Advocacy (or something like that), but it ingrained a passion in me that still surfaces regularly today.
Maybe that’s why I’m all over our new PowerVault NX300 Network-Attached Storage (NAS) platform. It gives me a chance to get back on my SMB soap box and show how we’re addressing their business problems with technology - ...
I started out just reading the text of this posting in GoogleReader (No picture!) Sounded like a real person, a real committed person, really engaging. I was beginning to get excited about the positive story being related. I really started to relate. Then I clicked on the embedded link. BUMMER, "We're sorry." ...
Dell has sadly let me down. On the Internet fail links spell disaster. Particularly fail links that introduce a new product. Here is the message that I come away with... fail link = fail product. I know it is unfair but it is very difficult to un-experience a first experience.